Privacy Policy
Effective Date: 24 June 2026
Introduction
Poolcourt is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when using our website or contacting our team.
By using our website or submitting an enquiry, you agree to the practices outlined in this policy.
Who We Are
Poolcourt is a specialist swimming pool and wellness company providing design, construction, refurbishment and maintenance services throughout the South East.
Poolcourt acts as the Data Controller for personal information collected through this website.
Address: Mill House, Liphook Road, Haslemere, GU27 3QE
Email: info@poolcourt.co.uk
Phone: +44 7761 908155
Information We Collect
When you contact us, we may collect personal information such as your name, email address, telephone number, property address and details relating to your enquiry or project requirements.
We may also collect technical information about how visitors use our website through analytics and tracking tools.
How We Collect Information
Information is collected when you submit a contact form, request a quotation, contact us by phone or email, or interact with our website.
We may also collect certain information automatically through cookies and website analytics technologies where consent has been provided.
How We Use Your Information
We use your information to respond to enquiries, provide quotations, discuss potential projects, deliver our services and maintain customer relationships.
Where you have provided explicit consent, we may also use your phone number to send you marketing communications by SMS text message, including service updates, seasonal reminders and promotional offers. You can withdraw your consent at any time by replying STOP to any SMS message, contacting us using the details below, or using the unsubscribe options provided in our communications.
Information may also be used to improve our website, understand visitor behaviour and meet legal or regulatory obligations.
Analytics & Cookies
Our website uses cookies and analytics tools, including Google Analytics and Microsoft Clarity, to help us understand how visitors interact with our website and identify opportunities to improve the user experience.
Non-essential cookies are only activated once consent has been provided through our cookie banner.
Data Sharing
Poolcourt does not sell personal information to third parties.
Information may be shared with trusted service providers who assist us with website hosting, customer relationship management, communications or the delivery of our services. Any third parties we work with are required to keep your information secure and confidential.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.
General enquiries may be retained for up to two years. Project and customer records may be retained for longer periods where required for warranties, servicing arrangements, accounting purposes or legal obligations.
Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
While no online system can be guaranteed completely secure, we work to maintain appropriate safeguards across our website and business systems.
Your Rights
Under UK data protection law, you may have the right to access the personal information we hold about you, request corrections to inaccurate information, request deletion of your data, restrict certain processing activities or withdraw consent where applicable.
You have the right to withdraw consent for marketing communications, including SMS text messages, at any time. You can do this by replying STOP to any message, contacting us using the details below, or updating your preferences through the links provided in our communications.
If you would like to exercise any of these rights, please contact us using the details provided below.
Third-Party Links
Our website may contain links to external websites. Poolcourt is not responsible for the content, privacy practices or policies of third-party websites and encourages users to review their individual privacy policies.
Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality or legal obligations. Any updates will be published on this page.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.
Email: info@poolcourt.co.uk
Phone: +44 7761 908155